条款及细则
Refund, cancellation to orders will not be accepted upon order confirmation.GENERAL TERMS
Prior approval from Paul Lafayet Hong Kong is required for the use of Paul Lafayet ’s logo, name or product pictures.
I. Applicability of general terms and conditions
These General Terms and Conditions apply to any and all purchases and sales that are in any way described, mentioned, promoted or listed in the Paul Lafayet, HK (“Paul Lafayet Limited”, “We” or “Us”) catalogue for the territory of the HONG KONG S.A.R.. Any terms and conditions not expressly included herein are excluded. By placing an order from Paul Lafayet online, you have accepted the Terms and Conditions of Purchase. Paul Lafayet reserves the right to modify the Terms and Conditions at any time and, as of the date of modification, new transactions entered into Paul Lafayet and its Customers shall be governed by the modified Terms and Conditions.
No additional condition sought to be introduced by you shall be deemed applicable unless expressly so indicated in writing by an authorized officer of Paul Lafayet Limited. In addition, the failure of Paul Lafayet Limited to exercise one or more of its rights hereunder shall not be deemed a waiver of those or any other rights.
II. Requests and confirmation
Once your order has been placed, cancellations or changes will not be accepted. Each request for product is subject to approval by Paul Lafayet. Paul Lafayet Limited reserves all rights to reject a request for product due to insufficient stock, incomplete customer information, or for any other lawful reason. We undertake to inform you within three working days following your request if we have a problem filling your order.
III. Availability of Products
The catalogue lists all of the products that are generally available from Paul Lafayet. From time to time products may be out of stock or otherwise unavailable. Paul Lafayet Limited reserves the right in the event of the unavailability of an item(s) to substitute an item(s) of equal or greater value with the consent of the customer. There is a possibility that the presentation of the gift items may be modified to insure proper delivery and handling.
IV. Delivery of Products
Please present the confirmation letter at our boutique for pick up. Paul Lafayet will not be responsible for delays caused by events beyond its control, including strikes, natural disasters or terrorism. Deliveries are suspended during TYPHOON number 8 signal and BLACK RAINSTORM signal.
V. Complaints
Paul Lafayet prides itself on its high level of products and its service. If you have a criticism or a complaint, please contact us at once. We will try our utmost to meet your expectations but need your help in order to do so. Customers receiving a parcel from us should inspect it upon receipt to make sure it is consistent with the order and that there are no obvious flaws. Damage claims should be clearly recorded, dated and signed on the delivery invoice.
All claims must be made within 24 hours of pick up. Claims received by Paul Lafayet Limited after longer delays may not be honoured. Claims should be sent to our Customer Service Department, by email. The address for claims is: [email protected]
All claims must be motivated and accompanied by a written explanation of the problem, as well as the damages occasioned thereby. After an analysis of the situation, Paul Lafayet at its own discretion will determine the appropriate remedy, including a refund of payment or a reshipment of product.
Paul Lafayet Limited SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMIT, LOSS OF PROFITS, REVENUE OR OTHER BENEFITS ARISING FROM OR RELATED TO A BREACH OF THIS AGREEMENT, OR FOR CLAIMS AGAINST YOU BY ANY THIRD PARTY.
VI. Returns
Once the order has been placed, cancellations or changes will not be accepted. However, they could be considered if the order has not yet been prepared. On the other hand once the goods have been passed on to the carrier, no cancellation or changes will be accepted and any sums of money paid by the customer will not be refunded. This does not affect your statutory rights.
VII. Product Conservation
Our products should be stored in a cool and dry place with temperatures of 16-18°C.
VIII. Governing law
All of our transactions shall be governed by the laws of the HONG KONG S.A.R..
请参阅本网站之使用条款及细则
互联网私隐政策
Who we arePaul Lafayet (“PL,” “our,” “us” or “we”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of www.paullafayet.com (this “Site”). This Privacy Policy applies only to information that you provide to us through this Site.
I. HOW DO WE USE YOUR DATA?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Paul Lafayet uses the personal information we collect for the following general purposes: to handle your online order and delivery, customize the content you see, fulfill your requests for products and services, improve our services, contact you, bill you, collect fees from you, and conduct analysis.
If we obtain information about you from business partners or other companies, we will treat it in accordance with this privacy policy.
II. CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
III. DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
IV. PAYMENT
We take payment security seriously. All transactions are processed through a gateway provider and are not stored or processed on our servers. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
V. THIRD-PARTY SERVICES
Paul Lafayet will never sell or rent your data to any organization or third party. The sales staff in our boutiques as well as customer service staff may need to consult the data but cannot, under any circumstances, give out the data. The information you give us will never be supplied to unrelated third parties unless we are required to do so by law.
Your data may be processed in our name by a third party:
Third parties we use to supply and deliver a product, for example postal services for delivery. Third parties who help us to provide computer services, such as platform providers, web hosting services, maintenance and technical support services for our databases, as well as for our software and applications, may have data about you (these services may occasionally need access to your data in order to carry out certain tasks requested.) Providers of payment services and information agencies in order to evaluate your creditworthiness and to verify information when necessary to conclude a contract with you.
VI. SECURITY
We take data protection seriously. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
VII. COOKIES
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
You may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you place another order.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
VIII. CHANGES TO THIS PRIVACY POLICY
The Privacy Policy forms part of, and is subject to Paul Lafayet’s Terms of Service. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
IV. CONTACT
If you would like to access, correct, amend or delete any personal information we have about you, send feedback, unsubscribe, or simply want more information contact us at [email protected]
